Senior UX Researcher (Behavioral Science Focus)

Job Details

Industry: Financial Technology
Position: Hybrid (2-3 days onsite per week)
Job Deadline: Not Specified

Location: New York, New York, United States

Salary: $156,000-$172,000

Date Posted: June, 2024

Company Overview

Flex is a FinTech company based in NYC, focused on improving rent payment experiences. Despite being a significant monthly expense, rent payments have remained rigid and costly. Flex offers a solution allowing renters to schedule payments that suit their financial circumstances, promoting financial stability.

Job Description

Role Summary:

The Senior UX Researcher will integrate traditional UX research methods with behavioral science. This role is crucial for embedding behavioral insights into product development, enhancing user financial stability and security.

Key Responsibilities:

• Design and conduct end-to-end quantitative and qualitative research.

• Combine psychological theory with empirical data to guide product development.

• Collaborate with various stakeholders to maintain empirical rigor.

• Advocate for customers, ensuring their needs are central to product development.

• Design experiments and analyze data to understand causal relationships.

• Employ creativity in research methods to address complex questions.

Requirements:

Essential Skills:

• Expertise in psychological, cognitive, or economic theories relevant to user behavior.

• Proficiency in quantitative research and statistical analysis using R, Python, or similar.

• Excellent communication skills for presenting complex ideas clearly.

Desirable Skills:

• Knowledge of qualitative research methodologies.

• Experience in marketing research.

• Understanding of financial concepts.

Education & Experience:

• A background in psychology, cognitive science, behavioral economics, or similar fields. A PhD is preferred but not required.

• Experience with academic and practicioner behavioural science.

Benefits:

• Competitive pay

• 100% company-paid medical, dental, and vision insurance

• 401(k) + company stock options

• Unlimited paid time off + 13 company holidays

• Parental leave

• Flex Cares Program (non-profit match, pet adoption coverage)

• Free Flex subscription

Application Process:

• Candidates should submit a CV, optionally accompanied by a brief, informal cover letter via their website. Publications should be included in the CV.

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